Getting a parking charge notice can be a surprise and it’s important that you know what your options are. We want to make sure you have all the information you’ll need at your fingertips. This knowledge hub is here to help with all the news, information and guides to help you understand what we do and why.
How can smarter parking solutions support quieter sites?
With many car parks currently quieter than usual and a genuine need to ensure customers return to a site when...Read more
How to improve the day-to-day operations of your car park
There are many moving parts to a parking estate, dealing with technology, traffic flow and supporting motorists to name a...Read more
Car Park Provider Guide
When it comes to taking control of your car park you’ll sometimes need outside help. We’ve put together a guide to help you understand exactly what you need to look for when selecting your perfect car park provider.Read more
Parking in the post COVID-19 era
The world has had to evolve to meet the challenges presented by COVID-19 and the car park is no exception. We've created an information hub to help you understand how these changes impact the future of managing your car park effectively.Read more
Do ParkingEye's ANPR systems work all year round?
Absolutely. ParkingEye’s ANPR solution is available 24/7, 365 days a year. To ensure that any downtime is minimised, all on-site equipment is pro-actively monitored, including remote diagnostics capability and with the ability to schedule remedial work required immediately. So much so, that in the rare occasions we do find an issue, we’ve fixed it before clients have even noticed.
How do you differentiate between a genuine customer and a non-customer?
We start by understanding your business, your challenges and your customers/genuine users before we do anything to ensure we present the right solution from our large inter-changeable portfolio.Every solution is bespoke, whether your site suits an in-store terminal to determine who’s spent money with you or would benefit from a pre-booking facility which matches vehicles on entry. Talk to us about your concerns, let’s go from there.
Does ParkingEye monitor my ANPR solution to make sure it's working?
Yes, we do. Our internal automated network and application monitoring systems constantly check over 2,000 areas of our system, providing real-time alerting of every aspect of the platform to keep you covered. We supplement this with external third party monitoring, which provides a failover and alerting should a major event occur.
How much does it cost to install ANPR technology?
Less than you’d think and again, it depends on your site. However, in many cases we can set-up and manage the entire system at zero to the client. This may sound too good to be true but we recoup our costs from PCN payments from unauthorised users, effectively reducing abuse on your site over time.
What happens if one of my customers receives a parking charge notice?
There’s nothing more important than reputation. We work closely with clients to understand who’s using their car park and what constitutes a ‘genuine’ user to create a solution to suit your operation perfectly. Prior to issuing any Parking Charge or Warning Notice, we conduct a 21-step audit which gives us an 82% ‘upheld’ rate at the Independent Appeals Service’s (POPLA) giving us the best record of the major operators. In rare instances where a customer is issued with a PCN, it should never be a battle to request a cancellation, although we’ll always oﬀer advice on setting precedents for certain scenarios.
Moxy Hotel Edinburgh Airport
Plagued by unauthorised use that hindered access and impacted safety, Parkingeye helped this new hotel steer their parking in the...Read more
One of Europe's largest roadside service operators takes a fresh look at parking to eradicate unauthorised use from its forecourts.Read more