Knowledge hub Getting a parking charge notice can be a surprise and it’s important that you know what your options are. We want to make sure you have all the information you’ll need at your fingertips. This knowledge hub is here to help with all the news, information and guides to help you understand what we do and why. Home / Car Park Management / Knowledge Hub Explore more Blogs Downloads Guides FAQs Latest Blogs Everything you need to know before sending something out to tender For those operations managers and business owners of SMEs in need of advice, this introductory guide will seek to provide... Read more How does a paid parking app help your visitors? Paid parking is an invaluable resource for many businesses, giving them access to a powerful source of revenue. The easiest... Read more How to get your car park ready for 2025 Parking has massively evolved over the last 12 months, from new ways of supporting customers to new legislation that car... Read more Industry Guides Car Park Provider Guide When it comes to taking control of your car park you’ll sometimes need outside help. We’ve put together a guide to help you understand exactly what you need to look for when selecting your perfect car park provider. Read more Parking in the post COVID-19 era The world has had to evolve to meet the challenges presented by COVID-19 and the car park is no exception. We've created an information hub to help you understand how these changes impact the future of managing your car park effectively. Read more FAQ's Do Parkingeye's ANPR systems work all year round? Absolutely. Parkingeye’s ANPR solution is available 24/7, 365 days a year. To ensure that any downtime is minimised, all on-site equipment is pro-actively monitored, including remote diagnostics capability and with the ability to schedule remedial work required immediately. So much so, that in the rare occasions we do find an issue, we’ve fixed it before clients have even noticed. How do you differentiate between a genuine customer and a non-customer? We start by understanding your business, your challenges and your customers/genuine users before we do anything to ensure we present the right solution from our large inter-changeable portfolio.Every solution is bespoke, whether your site suits an in-store terminal to determine who’s spent money with you or would benefit from a pre-booking facility which matches vehicles on entry. Talk to us about your concerns, let’s go from there. Does Parkingeye monitor my ANPR solution to make sure it's working? Yes, we do. Our internal automated network and application monitoring systems constantly check over 2,000 areas of our system, providing real-time alerting of every aspect of the platform to keep you covered. We supplement this with external third party monitoring, which provides a failover and alerting should a major event occur. How much does it cost to install ANPR technology? Installation, management, and ongoing maintenance can be completely free of charge. However, this is very much dependant on your car park which is why we send our expert sales team out to review your site to ensure our ANPR solution is a good fit for both you and Parkingeye. What happens if one of my customers receives a parking charge notice? There’s nothing more important than reputation. We work closely with clients to understand who’s using their car park and what constitutes a ‘genuine’ user to create a solution to suit your operation perfectly. Prior to issuing any Parking Charge or Warning Notice, we conduct a 21-step audit which gives us an 82% ‘upheld’ rate at the Independent Appeals Service’s (POPLA) giving us the best record of the major operators. In rare instances where a customer is issued with a PCN, it should never be a battle to request a cancellation, although we’ll always offer advice on setting precedents for certain scenarios. View more FAQ's Case Studies Nuffield Health Case Study Parkingeye have helped various Nuffield Health, Fitness & Wellbeing Gyms take control of their parking, improve accessibility, and put solutions... Read more Associated British Ports Southampton A busy commercial port in Southampton required effective car park management to help support their site and ensure they were... Read more Northamptonshire Healthcare NHS Foundation Trust A complex NHS Trust was looking to add EV to their estate to advance their sustainability agenda and better meet... Read more
