Home / FAQ FAQ's Customer How do you differentiate between a genuine customer and a non-customer? We start by understanding your business, your challenges and your customers/genuine users before we do anything to ensure we present the right solution from our large inter-changeable portfolio.Every solution is bespoke, whether your site suits an in-store terminal to determine who’s spent money with you or would benefit from a pre-booking facility which matches vehicles on entry. Talk to us about your concerns, let’s go from there. What happens if one of my customers receives a parking charge notice? There’s nothing more important than reputation. We work closely with clients to understand who’s using their car park and what constitutes a ‘genuine’ user to create a solution to suit your operation perfectly. Prior to issuing any Parking Charge or Warning Notice, we conduct a 21-step audit which gives us an 82% ‘upheld’ rate at the Independent Appeals Service’s (POPLA) giving us the best record of the major operators. In rare instances where a customer is issued with a PCN, it should never be a battle to request a cancellation, although we’ll always oﬀer advice on setting precedents for certain scenarios. Does Parkingeye monitor my ANPR solution to make sure it's working? Yes, we do. Our internal automated network and application monitoring systems constantly check over 2,000 areas of our system, providing real-time alerting of every aspect of the platform to keep you covered. We supplement this with external third party monitoring, which provides a failover and alerting should a major event occur. What other solutions does Parkingeye's ANPR integrate with? We’ve worked on and managed thousands of car parks, and no two are the same. That’s why, in addition to ANPR, we work hard to provide all of the flexible parking solutions and functionality to meet whatever needs you may have, including payment machines, handheld devices, pre-payment apps, real-time diagnostics, permit management systems, barriers and much, much more. How much does it cost to install ANPR technology? Less than you’d think and again, it depends on your site. However, in many cases we can set-up and manage the entire system at zero to the client. This may sound too good to be true but we recoup our costs from PCN payments from unauthorised users, effectively reducing abuse on your site over time. What types of business or car park is ANPR suitable for? Whether you have a small 10-space surface car park or manage a complex estate with sites spread across multiple locations, our solutions can be tailored to suit the way you operate and easy to integrate with other systems. Our specialist team support thousands of businesses across the UK, from small businesses right through to some of the largest brands in the UK, including 2 of the UK’s largest supermarkets. We’re here to help you too, even if you’re simply looking for advice. Do Parkingeye's ANPR systems work all year round? Absolutely. ParkingEye’s ANPR solution is available 24/7, 365 days a year. To ensure that any downtime is minimised, all on-site equipment is pro-actively monitored, including remote diagnostics capability and with the ability to schedule remedial work required immediately. So much so, that in the rare occasions we do find an issue, we’ve fixed it before clients have even noticed. What is ANPR (Automatic Number Plate Recognition)? ANPR stands for Automatic Number Plate Recognition. It is a technology for reading vehicle number plates without human intervention, delivered using cameras and character recognition. ParkingEye is the market leading provider of ANPR on private land and utilises the latest in ANPR technology to provide a reliable and effective automatic parking management solution. Our solution comprises of dedicated ANPR cameras, image processing servers, wireless communication devices and connectivity technologies such as ADSL and 3G.