FAQ's

Yes, ANPR helps to increase revenue by providing accurate tracking of stay duration, so visitors and motorists pay for the right amount of time spent at your site. It also tracks and protects your car park against non-payment, making sure that everyone who uses your car park pays for their stay. Some clients have seen as much as a 20% increase in revenue.

Generating revenue comes down to charging for the right services on your car park. Paid parking gives you multiple ways for people to pay for their stay. From traditional kiosks to pre-booking, Autopay and app-payments, these all allow you to access new revenue. EV Charging adds an additional service, capitalises on the demand for charging and can drive extra revenue from your car park.

Two of the most common issues with unauthorised parking have straightforward solutions, powered by ANPR.

1. If you have issues with motorists just parking on your site and going elsewhere, paid parking and ANPR could leverage the space or deter non-visitors.

2. If your staff-only parking is being misused, a permit system could give you tighter control over who can and cannot be in your car park.

Tell us more about your parking problem, and we’ll be happy to help.

Car park management companies provide some or all of the tools a business needs to make better use of its parking.

ANPR cameras are highly accurate. They track vehicle registrations and capture high-resolution images in low light, bad weather, day or night.

ANPR tracks entry and exit times and uses that information to calculate how long a vehicle has been in a car park for.

There are several types of EV charging: Slow Charging (Up to 3kW) Slow chargers are typically used for overnight charging at homes, workplaces, or locations where vehicles are parked for extended periods. Depending on the vehicle and battery size, a full charge can take several hours. Fast Charging (7kW–22kW) Fast chargers are commonly found in car parks, retail destinations, hotels, workplaces, and leisure venues. They provide a convenient way for drivers to top up their vehicle while they shop, work, or visit nearby facilities, with charging times typically ranging from a few hours, depending on battery capacity and charger output. Rapid and Ultra-Rapid Charging (50kW+) Rapid and ultra-rapid chargers are designed for drivers who need to recharge quickly. Often located at roadside locations, service stations, and high-traffic destinations, they can add significant range in a short period of time, making them ideal for longer journeys or drivers with limited dwell time. Find out more about the EV chargers we offer

When a vehicle enters the car park, the cameras record the vehicle registration number, the date and the time the vehicle arrived.

If there is ever an issue with a parking charge, you can reach out to your Account Manager for help.

We do, our Account Management team exists to give you a point of contact and ongoing support. They will check in, advise and manage your contract, making sure you get the best results from your car park.

Yes, we are members of several industry bodies, primarily the British Parking Association (BPA). You can learn more about them on our accreditations page.

We deal with clients from across every business sector, from complex NHS Trusts and universities, to major retailers, supermarkets, hotel chains, stadiums and more. If you need support with your parking we're here to help.

ParkIQ gives you access to fuel analysis reporting. This allows you to see the types of vehicles using your car park and gauge the demand for EV charging on your site. This helps you to understand if investing in EV is worthwhile and if so, to what level.

You can; our cloud-based permit system lets you issue different permit types with different restrictions and conditions. This lets you take a much more flexible approach to your parking. For example, a university campus might offer student and staff parking permits alongside temporary visitor permits.

Parkingeye offers a range of EV charging solutions to suit different locations and driver requirements. Our AC charging options include 7kW and 22kW chargers, ideal for destinations where vehicles are parked for longer periods. For sites requiring faster charging, we also offer DC fast chargers available in 50kW, 90kW, 120kW, and 180kW outputs, enabling drivers to add significant range during shorter visits.

This can be done in several ways. Increasing space turnover, this is the rate at which vehicles move through your car park. The higher the space turnover, the more space for new vehicles. This also helps to reduce traffic and congestion, which are major obstacles to efficient parking and can restrict revenue and sales opportunities for your business.

Contract parking allows you to take surplus parking on your site and offer it to local businesses or organisations in the area looking for additional space. Much like pre-booking, this lets you take excess space and turn it into a revenue opportunity.

Stopping overstaying means having enforcement in place, which starts with clear signage that explains how long people are allowed to stay and the penalty for overstaying. We see changes in behaviour in a car park in as little as three months.

Yes, we plan each installation to make sure that every way in and out of a car park is covered, protecting you and your business.

ANPR installation times can vary; we aim to minimise disruption to your business and discuss and plan the entire process with you via our surveys and installation teams.

We hold several accreditations within our industry: • British Parking Association (BPA) Member • Approved Operator Scheme (AOS) Accredited • Park Mark® Safer Parking Accreditation • POPLA (Parking on Private Land Appeals) Independent Appeals Scheme Participant • Data Protection Act 2018 Compliant • SafeContractor Approved • Cyber Essentials Plus Certified • Higher & Further Education Parking Charter Compliant You can learn more about them on our accreditations page.

No, we're able to provide everything you need to manage a car park effectively in one place. We cover the entire process, from surveys and installation to onboarding, enforcement, appeals, account management and maintenance.

Parkingeye works with businesses across all sectors, including healthcare, education, retail, supermarkets, hotels and hospitality, leisure and tourism, stadiums and property management.

Parkingeye has been operating since 2004.

Yes, Parkingeye does have the authority to issue and enforce Parking Charges on private land. This was confirmed by the Supreme Court in the precedent-setting case of ParkingEye v Beavis (2015) UKSC 67.

To appeal against a Parking Charge, either complete the online appeals form by clicking here or write to Parkingeye at: PO Box 117, Blyth, NE24 9EJ Please give the reasons for the appeal and enclosing any supporting information, i.e. a receipt to prove expenditure at the location, a parking ticket etc. or alternatively click here to pay.

Blocking ambulance bays can be a literal difference between life and death. Bay Management acts as a way to deter vehicles from parking where they shouldn't, protecting some of the most vital access routes in hospital car parks.

Occupancy data can help. This data lets you see when your car park is at its busiest and quietest and helps you identify just how much space is available at any given time. That space can then be promoted to potential visitors for pre-booking, monetising that space and driving new people to your business.

ParkIQ gives you access to a range of datasets relating to your car park, including: • Revenue • Occupancy • Stay Duration • Fuel Analysis Data can then be used to track performance and variation over time, produce benchmarking and produce custom reporting to help you understand your car park and make more informed management decisions.

Absolutely, permits are an easy way to manage parking for staff or students, for example and support your internal teams while enforcement protects your wider car park, customers, visitors and guests. The two work together to help you manage a car park or complex parking estate more effectively.

Parking permits, especially for larger sites and locations, can get complicated. A cloud-based, digital permit solution helps to streamline what was traditionally a very admin-heavy process.

Car sharing helps to remove cars from the road. If people share a commute, for example, it means fewer cars on the road - improving traffic, more space in a car park and fewer emissions being generated from people travelling to and from work.

This practice is commonly called ICE'ing and can be difficult to prevent without help. The Evology Charger houses ANPR technology within it, much like our Bay Management solution. Including this technology allows the charger to protect itself. Non-EV drivers are issued with a parking charge and the camera acts as a deterrent. This frees up more space for EV drivers to find and access charging.

Adding EV charging isn't just about installing the chargers on your site. EV is an investment, and you need to understand how your car park is being used to get the level of investment right. Fuel analysis data lets you chart how many electric vehicles use your car park, which is invaluable for gauging demand and making sure you invest in EV charging in a way that makes sense for your business.

Evology Autopay removes the need to queue to pay for parking or worry about how long someone has left in their parking session. On Autopay-enabled sites, ANPR tracks the vehicle as it enters and exits a car park and bills their Autopay account accordingly. Motorists can top up their account or tie it to a payment card, and then they simply drive in and out of the car park.

Evology Pre-Booking allows businesses to list spaces in their car parks on the Evology Parking app. Motorists looking for somewhere to park can select these spaces and pay for parking before they arrive. Pre-booking lets motorists plan ahead and take care of their parking in advance, while letting businesses drive new visitors to their site and tap into new revenue streams.

Using parking validation, such as asking guests to enter their vehicle registration on a tablet in your hotel reception, can help stop misuse of your car park. Motorists who don't register receive a parking charge, which deters non-guests. See this process in action at the Moxy Hotel Edinburgh Airport

Protecting disabled bays is hard without a physical presence and someone watching the space. Our patented Bay Management solution provides just that. Our ANPR-equipped bollard monitors spaces so your staff can focus on their day-to-day tasks instead.

Bay Management uses ANPR technology housed in a monitoring bollard to monitor specific spaces across your car park. The bollard acts as a visual deterrent, and the camera, coupled with parking validation, makes sure that only people entitled to use those spaces do.

Abuse is stopped by having clear, enforceable rules in place. Parking enforcement solutions deter bad behaviour and give you control over your car park, with noticeable results in as little as 3 months.

ANPR benefits site owners in multiple ways: • More control over who is using your car park • Better traffic flow and space turnover, which can increase footfall • Access to additional services like paid parking apps and pre-booking that boost revenue • Data insights that help you track performance and make more informed management decisions • Access to solutions like Bay Management that improve your visitor experience

ANPR typically follows these 4 simple steps 1. A car drives into a car park, and the ANPR camera records the number plate and the time of arrival. 2. The car leaves, and the camera records the number plate and exit time. 3. The time spent in the car park and payment confirmation are checked. 4. If there isn’t an issue, nothing happens; if there is, a parking charge can be issued.

Automatic Number Plate Recognition (ANPR) is a technology that uses specialised cameras to track vehicles as they enter and exit a car park. The camera reads the vehicle number plate, and this information can be used to help with enforcement, paid parking, permits and other services.

Private land, such as the car parks owned by businesses, hospitals, etc., puts rules in place to make sure people can access those services. Parking enforcement is the system put in place to act on those rules, issuing parking charges for those who violate the conditions of using a car park.

We start by understanding your business, your challenges and your customers/genuine users. This allows us to put rules and solutions in place that support your legitimate visitors while deterring motorists who would misuse your car park. This could be introducing parking validation, permits or whitelists as a starting point.

We do. Our monitoring allows us to diagnose, adjust and even fix issues in a car park before they become a problem.

Installation, management, and ongoing maintenance can be completely free of charge. However, this is very much dependant on your car park which is why we send our expert sales team out to review your site to ensure our ANPR solution is a good fit for both you and Parkingeye.

Whether you have a 25-space surface car park or manage a complex estate with sites spread across multiple locations, our solutions can be tailored to suit the way you operate and easy to integrate with other systems. Our specialist team support thousands of businesses across the UK, from small businesses right through to some of the largest brands in the UK, including 3 of the UK’s largest supermarkets. We’re here to help you too, even if you’re simply looking for advice.

Absolutely. Parkingeye’s ANPR solution is available 24/7, 365 days a year. To ensure that any downtime is minimised, all on-site equipment is pro-actively monitored, including remote diagnostics capability and with the ability to schedule remedial work required immediately. So much so, that in the rare occasions we do find an issue, we’ve fixed it before clients have even noticed.

ANPR stands for Automatic Number Plate Recognition. It is a technology for reading vehicle number plates without human intervention, delivered using cameras and character recognition. ParkingEye is the market leading provider of ANPR on private land and utilises the latest in ANPR technology to provide a reliable and effective automatic parking management solution. Our solution comprises of dedicated ANPR cameras, image processing servers, wireless communication devices and connectivity technologies such as ADSL and 3G.