Why Parkingeye? | Parkingeye

Focus on how your car park can make you money, not waste it

All installation, management and ongoing maintenance can be completely free of charge, meaning you can focus on how your car park can make you money, instead of worrying about the cost of making improvements.

Cost neutral solutions allow you to put the tools in place to manage your parking, helping your site work harder and smarter. Reducing congestion, lifting footfall, increasing revenue, and improving the customer experience all start in the car park.

We’re able to help you install flexible options that prioritise user needs, simplicity, and reliability to help you make more of your car park without adding to your existing workload. By modernising your car park, you’re able to adapt to changing customer and user needs, embrace new ways of paying for parking and access previously unrealised revenue streams.

The best uptime in the industry, with market-leading SLAs

With market-leading SLAs, we pride ourselves on being reliable. With 24/7 monitoring, we have a high level of uptime and dedicated technicians who are on hand to look after your site.

Our monitoring allows us to diagnose, adjust and even fix issues on a car park before they become a problem. Remote diagnostics are coupled with overnight van restocking to allow maintenance teams to reach a site quickly if necessary.

Keeping a solution up and running is integral to supporting effective parking management. With our ongoing support, you can enjoy increased peace of mind, knowing that your solutions are working as they should be and if a problem should arise it will be taken care of quickly.

Account Management that’s proactive, not reactive

We have a dedicated Account Management team that works closely with our clients to improve their parking on an ongoing basis.

Whether you have questions about your site, or we identify an area that can be improved, our Account managers are easily reachable and build a personal relationship with your business. Whether you need help with cancellations, managing your system or discussing new ways to transform your parking, our expert teams are on hand to help.

Our client portal gives you the keys to control your car park

Our client portal comes as standard for all customers and provides a clear view and means to control your site, including contraventions, requesting cancellations, active permits and accessing other key information that relates to your parking estate.

We work alongside you, but at the end of the day, your car park is yours and you always remain in control, the portal helps to facilitate this. By providing you with all the data, insight and information you’ll ever need, the portal can help you see how your car park is operating and detailed reporting can help you to chart trends, track performance and guide the ongoing decision-making that is going to make a real, tangible difference, not just to your car park, but your business as a whole.

Always looking ahead

The way people travel, and park is constantly evolving. From changes in how we manage and pay for parking, to the rise in electric vehicles.

To make sure that car parks always operate effectively it is important that your management partner is always looking forward, for new opportunities to make your site more efficient, cost-effective, and lucrative.

At Parkingeye we have a dedicated product development team, headed up by our Chief Product Officer who constantly monitor trends and developments within the parking landscape. This allows us to adapt to evolving motorist and car park needs, changing legislation and emerging technology to create innovative solutions and ways of working that help our client’s sites not only meet but exceed expectations.

Helping businesses hit their green goals 🍃 Green parking

We provide car park management solutions that can be aligned with your environmental efforts and help you on the route to net-zero. Our solutions are approved under several framework agreements and support the government’s green agenda by providing EV charging infrastructure.

Striving to reach a carbon-neutral status takes a concerted effort, both within a business and on its car park. We can take some of that strain for you to help you achieve your environmental ambitions.

Find out more →

A Fair & Ethical Approach ✔ Ethical parking

Whatever sector your business exists within, we know that at some point problems on your car park will need to be solved and that enforcement is the best way to eliminate and deter future issues.

We work in line with all current best practice for car park management in every territory, ensuring that we are always supporting businesses in accordance with a region’s laws and operating standards.

Nobody likes to be told they’ve made a mistake or broken a rule, so how do we make sure that we’re tackling enforcement in the best way possible?

Ethical Parking →

Find out what makes us the UK’s #01 Car Park Management provider…

Fundamentally, an effective car park strategy not only transforms the user experience but significantly monetise what is often an overlooked yet hugely valuable capital asset. The best solutions are bespoke to each site and if designed properly, can offer a zero-admin infrastructure which gives time-strained internal teams a chance to get back to the day job.

The right management approach can also help you enforce the rules on site, whilst providing a visual deterrent against vandalism and anti-social behaviour – something which many city centre sites contend with daily. Depending on the operational needs of each location, solutions can be delivered either by Automatic Number Plate Recognition (ANPR) cameras, a manned (i.e., an attendant) solution, by physical infrastructure such as barriers, through virtual permit allocation, or a combination. Whichever is right for your business, we take the strain on your behalf, ensuring your car park is never seen as an operational headache.

A great car park strategy, no matter how large or small your site is, can deliver serious uplift to both your top and bottom lines, as well as supporting business ambitions, not just today but across the long-term.

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Car Park Management services
We understand that every business is unique and that things change. That’s why we not only tailor all our solutions to the way you operate but make sure they’re flexible enough to change as your business, your market and the world around you does.
Enforcement
Whilst you set the rules on your site, we’re on hand to provide expert advice on what works best for sites similar to yours, and with us, you’ll always have the opportunity to cancel a parking charge where you feel it’s better for your business to do so.
Easy-pay parking
If you’re looking to implement a paid parking strategy to monetise your site or simply want to improve existing payment rates, we can help. Our diverse range spans traditional pay-on-foot and PayByPhone, through to cutting edge ‘auto-pay’ services.
Powerful data & reporting
By analysing year-on-year variances and before/after trend changes, we can paint a fuller picture of the impact certain milestones have had on your site performance – for better or worse.
Expert Account Management
Our specialist Account Management team will make sure that life with Parkingeye gets better and better. We’ll constantly monitor your site and review how your estate performs, ensuring this valuable asset works as hard as possible for your business.

3500+

Sites managed in the UK

82%

Independent Appeals Service - Industry Ave 49.4%

21 step

Audit and checking process prior to any parking charge

60+

Specially trained experts in our appeals team

Find out what really makes us different; speak to a member of our team today…

Whatever problems you’re having with your car park, whether it’s a design fault, issues with abuse or a loss of revenue, get in touch with us today; we’d be more than happy to chat with a potential client, regardless of the sector that they’re in.

Fill in the relevant details, along with your enquiry, problem or concern and we’ll get back to you as soon as possible.

You’re in safe hands with us

We’re a proud member of the British Parking Association (Membership Number 30189) and it’s Approved Operator Scheme (AOS).

On top of this, we’re a member of multiple associations, and have no shortage of accreditations to our name.

Our accreditations

Still have some questions?

Do Parkingeye's ANPR systems work all year round?

Absolutely. ParkingEye’s ANPR solution is available 24/7, 365 days a year. To ensure that any downtime is minimised, all on-site equipment is pro-actively monitored, including remote diagnostics capability and with the ability to schedule remedial work required immediately. So much so, that in the rare occasions we do find an issue, we’ve fixed it before clients have even noticed.
Does Parkingeye monitor my ANPR solution to make sure it's working?

Yes, we do. Our internal automated network and application monitoring systems constantly check over 2,000 areas of our system, providing real-time alerting of every aspect of the platform to keep you covered. We supplement this with external third party monitoring, which provides a failover and alerting should a major event occur.
How do you differentiate between a genuine customer and a non-customer?

We start by understanding your business, your challenges and your customers/genuine users before we do anything to ensure we present the right solution from our large inter-changeable portfolio.Every solution is bespoke, whether your site suits an in-store terminal to determine who’s spent money with you or would benefit from a pre-booking facility which matches vehicles on entry. Talk to us about your concerns, let’s go from there.
How much does it cost to install ANPR technology?

Less than you’d think and again, it depends on your site. However, in many cases we can set-up and manage the entire system at zero to the client. This may sound too good to be true but we recoup our costs from PCN payments from unauthorised users, effectively reducing abuse on your site over time.
What happens if one of my customers receives a parking charge notice?

There’s nothing more important than reputation. We work closely with clients to understand who’s using their car park and what constitutes a ‘genuine’ user to create a solution to suit your operation perfectly. Prior to issuing any Parking Charge or Warning Notice, we conduct a 21-step audit which gives us an 82% ‘upheld’ rate at the Independent Appeals Service’s (POPLA) giving us the best record of the major operators. In rare instances where a customer is issued with a PCN, it should never be a battle to request a cancellation, although we’ll always oﬀer advice on setting precedents for certain scenarios.
What is ANPR (Automatic Number Plate Recognition)?

ANPR stands for Automatic Number Plate Recognition. It is a technology for reading vehicle number plates without human intervention, delivered using cameras and character recognition. ParkingEye is the market leading provider of ANPR on private land and utilises the latest in ANPR technology to provide a reliable and effective automatic parking management solution. Our solution comprises of dedicated ANPR cameras, image processing servers, wireless communication devices and connectivity technologies such as ADSL and 3G.
What other solutions does Parkingeye's ANPR integrate with?

We’ve worked on and managed thousands of car parks, and no two are the same. That’s why, in addition to ANPR, we work hard to provide all of the flexible parking solutions and functionality to meet whatever needs you may have, including payment machines, handheld devices, pre-payment apps, real-time diagnostics, permit management systems, barriers and much, much more.
What types of business or car park is ANPR suitable for?

Whether you have a small 10-space surface car park or manage a complex estate with sites spread across multiple locations, our solutions can be tailored to suit the way you operate and easy to integrate with other systems. Our specialist team support thousands of businesses across the UK, from small businesses right through to some of the largest brands in the UK, including 2 of the UK’s largest supermarkets. We’re here to help you too, even if you’re simply looking for advice.

Why choose Parkingeye?

We understand there’s more to
Car Park Management than just parking charges…

What makes for great Car Park Management?

Cost
effective

Best in class equipment

Account Management

Client
portal

Focus on how your car park can make you money, not waste it

The best uptime in the industry, with market-leading SLAs

Account Management that’s proactive, not reactive

Our client portal gives you the keys to control your car park

Always looking ahead

Helping businesses hit their green goals 🍃 Green parking

A Fair & Ethical Approach ✔ Ethical parking

Find out what makes us the UK’s #01 Car Park Management provider…

Car Park Management services

Enforcement

Easy-pay parking

Powerful data & reporting

Expert Account Management

Find out what really makes us different; speak to a member of our team today…

You’re in safe hands with us

Still have some questions?

Why choose Parkingeye?

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We understand there’s more to Car Park Management than just parking charges…

What makes for great Car Park Management?

Costeffective

Best in class equipment

Account Management

Clientportal

Focus on how your car park can make you money, not waste it

The best uptime in the industry, with market-leading SLAs

Account Management that’s proactive, not reactive

Our client portal gives you the keys to control your car park

Always looking ahead

Helping businesses hit their green goals 🍃 Green parking

A Fair & Ethical Approach ✔ Ethical parking

Find out what makes us the UK’s #01 Car Park Management provider…

Car Park Management services

Enforcement

Easy-pay parking

Powerful data & reporting

Expert Account Management

Find out what really makes us different; speak to a member of our team today…

You’re in safe hands with us

Still have some questions?

We understand there’s more to
Car Park Management than just parking charges…

Cost
effective

Client
portal