How to appeal a Parking Charge
If you have received a Parking Charge and believe that it has been incorrectly issued or that there are some circumstances where a cancellation is warranted, then please appeal to Parkingeye Ltd in accordance with the instructions below…
Appeal your charge
Why have the DVLA provided Parkingeye with registered keeper details?
As a member of the British Parking Association and the Approved Operator Scheme, Parkingeye is able to obtain the details for the registered keeper of a vehicle from the DVLA where that vehicle has been found to be in breach of the terms and conditions of parking in operation on site.
I have submitted an appeal and have not heard back. How long will it take for my appeal to be dealt with?
Parkingeye endeavour to deal with appeals as swiftly as possible. In periods of high volumes, this can take up to 28 days. Once Parkingeye is in receipt of an appeal, the charge will be placed on hold and the charge value will remain at the level it was when the appeal was received until an appeals resolution is issued.
Appealing a Parking Charge?
To appeal against a Parking Charge, either complete the online appeals form by clicking here or write to Parkingeye at:
PO Box 117,
Please give the reasons for the appeal and enclosing any supporting information, i.e. a receipt to prove expenditure at the location, a parking ticket etc. or alternatively click here to pay.
Is the Parking Charge enforceable, is it a penalty?
Parkingeye does not issue or collect Penalty Charges, fines or excess charges, which are only enforced by police, traffic wardens or civil enforcement officers under the Traffic Management Act 2004 or the Road Traffic Acts. However, Parkingeye does have the authority to issue and enforce Parking Charges for contractual breaches on private land. This was confirmed by the Supreme Court in the precedent setting case of ParkingEye v Beavis (2015) UKSC 67.
For more information concerning this judgment, please visit here.
Will the Parking Charge increase if I lose my appeal with POPLA?
Should an appeal be lodged with POPLA, then you will have already lost your right to the early payment discount offered by Parkingeye. Should your appeal then be refused by POPLA, and in order to avoid any further action, you should pay the full outstanding Parking Charge amount within 14 days.
Please note that payment should not be sent to POPLA.
What is POPLA?
Parking Charges issued in England and Wales are underpinned by The Protection of Freedoms Act (POFA) 2012 and the Parking on Private Land Appeals (POPLA) Service. The Act introduced the concept of ‘keeper liability’ for vehicles parked on private land, however, there had to be an independent appeals service to sit alongside the same, which is provided for by funding from the parking industry.
That independent service is known as Parking on Private Land Appeals or POPLA. Assessors at POPLA determine appeals from those who have been issued with Parking Charges when parked on private land in England, Wales, Scotland and Northern Ireland. To be able to lodge an appeal with POPLA, motorists must first lodge an appeal with the operator who issued the Parking Charge and be provided with a POPLA verification code, which issued when the appeal is rejected. POPLA is independent of all parties to appeals, including the operator and the British Parking Association, as are the Assessors who make the determinations.
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