Customer Experience

First-class customer experience should begin from the moment that your customers drive into the car park, with a lasting final impression made as they drive out. No matter how hard your team has worked in-between issues on a car park can make or break someones view of your business.

Complaints about a car park obviously take time to manage but more than that, can really hurt your reputation. Effective car park management can transform your customer experience and in the process give your staff more time to focus on what really matters, delivering outstanding service to your customers.

Man and woman laughing together in a meeting
Man and woman laughing together in a meeting

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Customer-first approach

Imagine a customer arriving at a poorly laid-out site, waiting at a sluggish barrier to gain entry before struggling to get a space. All this before having to find a payment machine, which doesn’t accept notes/coins and even if it did, won’t provide change. Not the best experience… Parkingeye’s ANPR solution delivers a completely different environment – a seamless parking solution – using a mix of automation to reduce hassle, integration to save time and accurate vehicle data to reduce errors.

Your customer experience is crucial, simple changes to your car park can have a major impact, transforming how a site performs and creating the conditions that make your visitors want to return in future.

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A seamless experience

Through ANPR automation, the usually clunky aspects of parking such as gaining entry, finding a space and making payment can be made frictionless. Integrated payment machines match vehicle details to save customers time and reduce manual errors, even barriers can be blended with ANPR to automate the rise/fall for authorised vehicles, alongside payment due based on duration of stay – all using camera data.

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Super smooth payments

Our range of innovative payment machines are integrated with smart ANPR technology to automate payment without the need for physical, sticky tickets. Built on extensive customer feedback, our Kiosks (solar-powered as well as hard-wired to support your CSR strategy) offer a 19” touchscreen, provide change (unlike many of their competitors) and a choice of payments (coin, note and card).

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Cashless solutions

The ultimate free-flow option, customers register their details once online and simply drive in/out. Behind the scenes, ANPR technology matches vehicle plates to registered users and confirms the parking payment via SMS upon exit, which is automatically deducted for their stay. A great way to drive loyalty, without any need for on-site payment or registration. Easy peasy.

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Testimonial

  • The day to day difference is startling. We’ve had great feedback from members and staff alike. Parking no longer needs to be a headache for our guests, meaning their visit doesn’t get off on the wrong foot.

    Dai Davies, Club Manager

    Abersoch Golf Club

    More time to focus on your customers

    Effective car park management streamlines how your car park operates, which helps to free up time for your staff to focus on what they do best, providing an exceptional customer experience.

    Aging technology, outdated systems and a failure embrace new solutions all frustrate visitors and put them in the wrong mindset to properly deal with your business and its services. By updating a car park you create a better first impression, make life easier for guests and remove more obstacles that prevent your teams from providing incredible service.

    With your car park management in safe hands, and reliable solutions in place, your car park becomes one less thing to worry about, so your customers and maximising service levels becomes a sole focus, free of distractions.

    Parkingeye

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    See how we can transform your customer experience

    Whatever problems you’re having with your car park, whether it’s a design fault, issues with abuse or a loss of revenue, then please don’t hesitate to get in touch with us; we’d be more than happy to chat with a potential client, regardless of the sector that they’re in.

    Fill in the relevant details, along with your enquiry, problem or concern and we’ll get back to you as soon as possible.