Car Park Management for NHS and Healthcare Sites

Stop abuse

Juggling security, complaints, and congestion can be an unwelcome distraction for any healthcare site. Unauthorised vehicles place a serious strain on internal teams. Powerful ANPR technology stops abuse, frees up more space for staff and visitors, and helps support your site’s important role in the community.

Over 63% of healthcare professionals say parking is a headache for both internal teams and the people trying to use their site. On average, our clients see a 40% increase in space availability within the first six months of a solution going live. Results from healthcare site parking enforcement are typically noticeable within three months.

Boost revenue

Car parks are often overlooked as a hospital car park revenue generator, but there are numerous ways to reduce costs and increase income. ANPR technology can free up a further 40% of space, extend the lifespan of hardware, and monetise parking to boost revenues significantly.

Revenue generated from parking can be reinvested directly back into patient care and services. One Trust generated nearly £1.7 million from staff and visitor parking in a single 12-month period, with all funds reinvested into patient care. Through the right mix of solutions and management, we have seen NHS sites achieve up to a 40% increase in revenue.

83% of users on ANPR-integrated sites now opt for card payments, indicating a clear move towards cashless. Capacity reports can also highlight available spaces for pre-booking, turning unused capacity into an admin-free, margin-rich revenue stream.

Increase efficiency

Powerful cloud-based permits, increased data insight, and robust back-office systems help reduce admin and give your staff more time to focus on patients. Our car park management for NHS sites provides scalable support across your estate without the extra admin burden or headaches.

On a busy site with capacity for 700 cars, switching to ANPR can lift throughput from 9 cars per minute to almost 12, accommodating a further 60,000 cars every month. Free-flow environments allow 20% more vehicles to access your facility, eliminating queues and reducing delays that cause missed appointments and knock-on disruption across your whole site.

75% of faults are fixed remotely before clients are even aware of a problem, keeping uptime high and your operation running smoothly.

Balancing multiple requirements

NHS and healthcare sites must juggle different user needs simultaneously: staff who need designated parking for their shift, visitors dropping off and collecting patients, and suppliers making deliveries. Each group needs access to specific areas, and all of it needs to run without friction.

Modern cloud-based permit systems provide an effective way to manage who can use a staff car park and control how parking is allocated, without the administrative burden of traditional paper permits. Permits can be assigned based on need or priority, encourage carpooling or electric vehicle use, and integrate directly with ANPR for automated enforcement.

Blended barrier solutions give you a further layer of access control, ensuring only authorised vehicles reach specific areas, increasing operational efficiency and supporting your teams without creating additional work.

Congestion and delays

A healthcare site sees constant traffic: patients being dropped off and collected, visiting hours, deliveries, and staff coming and going. If a site is unprepared for volume, it backlogs quickly.

Creating a free-flow environment by removing outdated barriers and amending layouts eliminates much of the congestion. ANPR provides detailed occupancy data showing the ebb and flow of traffic across your site and helps identify the need for specific parking zones.

At one major NHS Trust, we identified that visitors were using upper levels of the multi-storey and staff were using lower levels, causing unnecessary congestion. Relocating dedicated staff parking ensured all users had space, reduced delays, and increased throughput. The result: 50,000 additional cars now use the facilities each month, and parking complaints fell from 25% of all Trust complaints to just 0.01%.

Larger estates can also leverage data for wayfinding, directing visitors to available spaces and preventing congestion from spilling into surrounding residential areas or blocking blue light routes.

Complaints and payment errors

When someone visits a hospital, emotions can be running high. Payment solutions that do not work, or parking that is difficult to navigate, compound an already stressful experience and drive complaints that eat into your team’s time.

By offering a range of simple payment methods, including auto-pay, cashless, and contactless options, you can dramatically reduce complaints and errors. Following the introduction of ANPR across one NHS Trust, parking fell from 25% of all complaints received by the Trust to just 0.01%.

Our solutions also meet Disabled Motoring UK guidelines, ensuring your payment strategy is accessible and inclusive for all visitors.