Resistance to change
Organisational resistance to change can occur at senior management tiers and across service-level operational teams. It can be difficult for Facility Managers and General Managers to effect directional changes they are sure will benefit the business even downwards, never mind up. Often being able to leverage a deep understanding of essential daily challenges on the ground, as well as having good strategic oversight in understanding how to achieve positive change, GMs and FMs can really drive business success.
If only they had more senior director buy-in…
People view change as a potential risk. This is wired into human DNA. However, it’s worth realising that those working at director level or higher, especially in senior sales or operations director roles, are in-situ to boost business performance.
Dr. Ajit Kambil, Global Research Director for Deloitte LLP’s CFO program, noted in a WSJ piece, “They are hired to improve a company, business unit or functional area, not maintain the status quo. This requires executives to catalyse change in organizations. New execs must identify/start new change initiatives or get transformational projects on track. They have to reorganize their own group and upgrade talent, structure, systems and processes.”
When instigated properly, change is good. It is opportunistic change that connects businesses to new and better working methods, produces cost-saving benefits and drives home the promises of technological transformation. This can apply across an organisation, from change/technology-oriented departments like IT to more tactical ops-tasked service delivery experts like Facilities Management.
One innovation that has really lightened the load on FM teams is automation; in particular the concept of the ANPR-enabled car park – the adoption of technology to deliver smart car park management. No longer must site staff or maintenance technicians waste valuable time in handling parking complaints resulting from mis-managed parking areas, or payment collections and space allocation. They’re covered by camera technology, virtual parking permits, smart barriers and the like. ANPR parking produces an 80% improvement in parking compliance over a 3-month period, as well as a 40% increase in space availability. Furthermore, the Daily Telegraph found through a reader poll that 44% of motorists find parking stressful and just 20% said it was stress-free. ANPR makes it a worry-free experience, thereby greatly contributing to a reduction in complaints you will need to deal with daily.
The latest parking innovations reduce operational costs of the car park to near zero, whilst also having the potential to boost parking revenues. That income, which can typically deliver a 40% increase in parking revenues (when assessed across our own portfolio of client accounts), can be reinvested into repair/upkeep costs such as resurfacing or lighting, reducing pressure on overworked, cash-strapped maintenance teams. The extra income alone is an incentive for FM teams to argue the case for ANPR at facilities under their care, never mind the reduced workload hours.
Achieving operational effectiveness by gaining senior management buy-in
Making a convincing ROI proposal and then delivering it to upper management can be challenging but rewarding. We have created an article that covers this subject in a little more depth building on the points below – click here.
- Offer reciprocity
- Clarify the value
- Be confident in your delivery
- Ground your proposal with facts and evidence
- The ‘if you, then I’ phrase
- Always have an answer
How to convince senior managers to adopt car park management solutions: Fast facts
- Quick benefits of ANPR parking: 80% improvement in parking compliance over a 3-month period
- 40% increase in space availability, 40% increase in parking revenues (where applicable)
- 40% of people find parking stressful. ANPR makes it a worry-free experience – a 25% increase in user satisfaction ratings
- Over 4 million pieces of parking data processed every day, and made available to facilities managers
- ParkingEye has a 38% UK market share, and 2000+ car parks under its care
- Installation and maintenance of a ParkingEye ANPR solution is cost-neutral with no fees
When it comes to demonstrating the benefits for facilities in adopting smarter, more intelligent car park solutions, we’re at your side. ParkingEye has a 38% UK market share and is five times larger than our nearest competitor. We process over 4 million pieces of parking data every day and make it available to FM teams, enhancing decision-making and generally making life easier.
If you are yet to select a car park management partner and need some help and advice, please get in touch today.