Each week thousands of patients travel from across the UK to attend Manchester University NHS Foundation Trust.
The Trust provides a diverse and complex range of healthcare services, with nine hospitals on six separate sites offering support from
children’s dialysis to out-patient dental care. Today, visitors enjoy a stress-free car parking experience thanks to ParkingEye and a free-flow ANPR solution which enables a seamless journey to the more important part of their day – their visit.
However, only 12 months ago, the story was very different. People were facing queues, finding it difficult to secure a space, seeing issues in paying amongst regular breakdowns to the barrier system, which all combined to create frustration and stress.
Tom Higgins, Car Parking and Security Manager responsible for 17 sites, explains the challenges they were facing: “Our board were aware that we were dealing with a multitude of problems driven by the parking system we had in place. Not only this, but the situation was starting to detrimentally impact the experience of patients and visitors to the hospital. On average, we welcome 250,000 cars through the site each month and needed to ensure that we were providing as smooth a start to the journey with the Trust as possible, whatever the
reason for visiting.”
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