Enforcement
It’s important that you have clear rules in place on your parking site.
By deterring customers, causing obstructions and abusing the parking in place, problematic parking behaviours can do major harm to a site and any business connected to it.
Enforcement helps to ensure the rules in place on a site are followed and negative parking behaviours are eradicated, transforming what would have been a negative parking experience into a much more positive one.
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Ethical Enforcement
Enforcing the rules needs to be done with a firm, but responsible and ethical approach.
We’ve spent years perfecting our approach to enforcement. A primary concern for many customers is how to provide a positive experience for genuine customers while enforcing the rules on their site without damaging their brand reputation.
Our focus is on working with you to find the right solutions for your site. Drawing on our experience and technical insight we put the processes in place to drive down abuse and protect genuine customers. We’ll draw up site plans, design the signage, handle all aspects of the install and issue enforcement paperwork. All driven by how you want the site to operate.
Our team of almost 400 specialists work tirelessly to ensure your site operates exactly as you envisage, tackling all the admin and hassle so busy internal teams don’t have to and protecting your business from any negative association.
Enforcement Solutions
We use a range of approaches when enforcing the rules on a site. These can all be tailored to specific needs and requirements.
Accuracy is key
As part of enforcing the rules on your site, each potential contravention goes through a rigorous 21-step audit and checking process prior to any parking charge or warning notice being issued.
Our dedicated Quality Assurance team are part of a suite of services we offer to ensure quality and support our customers with their car park management. We provide a powerful back-office system which helps maintain flexible management of your parking, tailored to the specific needs of your site.
We also utilise a Driver Portal to help motorists access their parking charge information, pay charges or start the appeals process. We can offer motorists a helping hand through these processes with a dedicated helpline.
Our process is tried and tested – as well as eradicating abuse, on average we see a 25% improvement in space availability within just 3 months for genuine users, alongside associated increases in revenue.
Fair appeals
No-one likes getting caught breaking the rules so it’s no surprise that we manage a reasonable amount of appeals via our online portal. Our appeals team is made up of over 60 specially trained experts who also have access to the particulars of your site and work with each motorist to determine whether the evidence provided is enough to accept their appeal.
- 21-step audit and checking process prior to issuing any parking charge or warning notice
- Each appeal is reviewed on a case-by-case basis using parameters set by you
- We have an 82% success rate with POPLA appeals (Independent Appeals Service - Industry Avg. 49.4%)
POPLA
The industry’s independent ombudsman, POPLA, deals with disputes where the parking charge is upheld and the appeal has been rejected. We’re proud to say we work closely with the POPLA team to resolve issues quickly and have the highest upheld rate of the major operators, reflecting the accuracy of our entire process – from the initial data capture by the camera right up to the diligent checks by our appeals team.
POPLA publish a list each year detailing the upheld and overturned rates of the top operators. As a neutral party in what is an unregulated industry, their findings can be useful to a business looking for the right car park management partner. Their upheld rates are a key indicator of a robust and fair appeals process as effectively, POPLA agree with the operator ruling – Take a look at POPLA.
Why Parkingeye?
At Parkingeye we pride ourselves on our approach to enforcement. Backed by years of experience and technical expertise our operation is about much more than simply size and having the right kit.
Our amazing people are why we’re so different to traditional operators, reflected by our high customer retention rates (97%) and the extensive knowledge they freely share every single day to help business across the UK thrive, spanning everything from CDM regulations to app development.
To find out more about how we can help with your parking enforcement please get in touch using the form below.
See how we can make your car park management easy
Whatever problems you’re having with your car park, whether it’s a design fault, issues with abuse or a loss of revenue, then please don’t hesitate to get in touch with us; we’d be more than happy to chat with a potential client, regardless of the sector that they’re in.
Fill in the relevant details, along with your enquiry, problem or concern and we’ll get back to you as soon as possible.