IT Support Engineer

The post holder will work as part of the IT function of Parkingeye to provide technical support and advice to users, as well as carrying out server maintenance activities.

 

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Aerial view of a car park with network nodes flowing over it

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Overview

The post holder will work as part of the IT function of Parkingeye to provide technical support and advice to users, as well as carrying out server maintenance activities.

The post holder will also work on specific projects and developments within the Parkingeye service portfolio.

 

Key Duties & Responsibilities

  • Provide technical support in relation to desktop and software issues ensuring users receive a prompt and responsive service whilst making sure all stakeholders are kept fully up to date with their calls.
  • Provide support and triage for the Cayenne application
  • Required to setup and configure desktop devices, laptops, tablets, and smartphones
  • Providing an accurate and complete log of work requests for jobs received by email, self-service or telephone, ensuring the Servicedesk system is updated on a regular basis.
  • Required to carry and move equipment including desktop machines and keep asset register up to date.

Formal Qualifications and Experience required:

Essential

  • Knowledge of Microsoft Windows (Windows 10 and Windows Server) and Microsoft Office
  • Good working knowledge of Cayenne

Desirable

  • Knowledge of IT networking technology.
  • Knowledge of ITIL

 

Personal Attributes/Skills:

  • Ability to investigate problems.
  • Patient & methodical with an aptitude for problem solving.
  • Excellent Customer Service skills.
  • Excellent written & verbal communication skills.
  • Self-motivated & able to work on own initiative but also as part of a team.
  • Ability to be flexible around working hours and open to working weekends and bank holidays

This Job Description is a guide only and is not exhaustive. Additional duties may be required as and when the needs of the business or position dictate.

Submit your CV

Known for superb performance and the utmost professionalism across the industry, the hard work and quality results we bring our clients wouldn’t be possible without the 350-strong team of dedicated employees that make up Parkingeye. Looking to join the ranks of a pioneering company that continues to grow year on year? You can get in touch regarding this role via the form – by doing so, you are agreeing to the recruitment privacy policy

Alternatively, you can email [email protected]

Strictly no recruitment agencies, please – any speculative CVs we receive from recruitment agencies will be classed as our property.