Home > Careers > Tech Support Analyst Tech Support Analyst Overview This role will be based at Parkingeye’s head office in Chorley where the post holder will assist with the day-to-day monitoring, maintenance and installation of our IT based ANPR systems and other associated Car Parking solutions, ensuring that the performance and integrity of our systems are maintained at all times. Problem solving and attention to detail are vital to the role. Having a practical, logical approach is required along with a technical mindset and willingness to learn new processes and methods. The role requires the ability to work without constant supervision, to work collaboratively as part of a team and to support all in achieving team goals. Key duties and responsibilities General: Liaise with all company staff as required to ensure the smooth running of the business. Respond promptly to all phone calls, e-mails and messages received. Achieve and maintain professional standards across all aspects of the role in respect of work undertaken Adhere to Company Policies, procedures and quality standards at all times. T be aware of the importance of Health and Safety and to comply by the company’s Health and Safety Policy, Procedures and Rules. Technically manage new sites through the test lifecycle of the installation process to Go Live Technical: Undertake remote monitoring of IT based equipment once installed using Parkingeye’s bespoke monitoring systems. Conduct remote monitoring of 3rd party devices using centralised software and Parkingeye’s bespoke monitoring system Identify problems quickly and efficiently as they occur and perform remote maintenance in order to repair faults and minimise downtime. Diagnose and Log issues with 3rd party suppliers to resolve issues relating to pay machines. Help with installing remote systems enabling kit onto the network as park of the Go Live process Evaluate data from reports to identify possible issues. Update and create (SOP) Standard Operating Procedures Teamwork: Be an active member of the team ensuring that support and co-operation is given to other members to assist in the achievement of company objectives. Work proactively with colleagues to give a professional and speedy service to customers. Co-ordinate activities with other departments/colleagues to ensure the smooth running of the business and excellent customer service. Participate in the creation of a stable and cohesive team within the company and assist all staff to maximise their contribution to the business. Be adaptable and flexible in respect of work undertaken as the needs of the business dictate. Communication: Communicate with all customers/contacts in an effective and professional manner. Ensure all communications whether verbal or written are clear, concise and accurate. Ensure all communications are appropriate to the situation and instil trust and confidence in the customer or external agency. Project a professional image at all times and act as a good ambassador for the Company. Ensure that internal documentation is completed in such a way that it may be easily interpreted by other colleagues. Establish and maintain relationships with external suppliers to facilitate the provision of an effective and efficient service to the customer. Personal attributes/skills Excellent organisational skills and attention to detail. Ability to communicate complex issues to colleagues and clients. Ability to be flexible around working hours and open to working weekends and bank holidays Ability to plan time effectively, prioritise workload and work to deadlines You will be a self-motivated individual and drive improvements to SLA and key deadlines Qualifications & experience required Essential Experience working within a technical support role Excellent communication and customer service skills Strong knowledge of Windows technologies and Microsoft Office are essential Experience in PC set-up, configuration and support Working knowledge of Microsoft’s’ Windows operating systems (Windows 7,8.8.1,10). Knowledge of networking concepts including TCP/IP, Ethernet, LANs and Wi-Fi Knowledge of ADSL broadband and 3G/4G router configuration Desirable Experience in a customer facing role, dealing with urgent and complex queries by telephone Confidence in dealing with queries form customers and in-house colleagues Willingness to learn and develop technical skillset This Job Description is a guide only and is not exhaustive. Additional duties may be required as and when the needs of the business or position dictate. Job Details Job Location: Chorley Contract Length: Full Time Closing Date: 28/02/2023 Apply Now
Submit your CV Known for superb performance and the utmost professionalism across the industry, the hard work and quality results we bring our clients wouldn’t be possible without the 350-strong team of dedicated employees that make up Parkingeye. Looking to join the ranks of a pioneering company that continues to grow year on year? You can get in touch regarding this role via the form – by doing so, you are agreeing to the recruitment privacy policy Alternatively, you can email [email protected] Strictly no recruitment agencies, please – any speculative CVs we receive from recruitment agencies will be classed as our property. First name *Last name *Email *PhoneMessageWhat is their name?Were you referred by a friend?YesUpload CV and/or Cover letterChoose FileNo file chosenDelete uploaded filePlease note: This form will not accept images, videos or executables.I confirm that I have read and accept the Privacy Policy and consent to my data being processed and shared, as outlined in the policy, for the purpose of reviewing and responding to my enquiry. SubmitPlease do not fill in this field.
