Customer Service Executive

Overview

Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. As a Customer Service Executive, you will represent the company by playing a pivotal administrative role.

You will deal with their enquiry from start to finish by providing effective and professional customer service through the administration of mailbox content and system based work queues, as well as working with other key internal departments.

 

Key Duties & Responsibilities

• Handling all incoming customer queries and questions via email – external & internal customers
• Working collaboratively with other areas of the business
• Providing the appropriate service and information or referring customers to another department
• Recording accurate and professional notes within the company systems to detail actions taken
  on our internal back-office system
• Ensuring all requests are processed within the correct SLA
• Remaining up to date on the GDPR requirements of the role
• Working with your Team Leader and the management team to maintain best-practice
• Attending training sessions to continuously improve knowledge and performance
• Escalating problematic issues and suggesting improvements to processes and services to
  customers

Formal qualifications and experience required:

• Evidencing key skills level 2 or equivalent in Maths, English and IT
• Demonstrating work experience in a busy administration-based role
• Demonstrating effective communication skills
• Understanding of working in a Customer Service Centre environment where KPIs are used to
  monitor achievement.
• Demonstrating a proven ability to manage personal workloads and multitasking, moving
  between systems and workstreams
• Proficient IT skills, including sound knowledge and experience of MS Office and database input

 

Personal Attributes/Skills

• Demonstrating an interest in people and providing a great customer service
• An interest in learning and continuous improvement
• Ability to multitask in an extremely busy working environment
• Providing a problem-solving can-do attitude
• Be well organised and able to prioritise own workloads
• Ability to work to deadlines and achieve targets
• Be adaptable and flexible towards meeting the needs of the business
• Ability to work both collaboratively and as an individual
• Excellent communication skills both written and verbal
• Customer-focused, show incredible interpersonal skills and presenting a genuine and positive
  attitude
• Excellent attention to detail and admirable organisation skills to multi-task on a daily basis
• Evidencing great initiative and be a highly supportive team member to help the wider team
• Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace
  Collaboration, Nurture Trust and Drive Excellence

 

This Job Description is a guide only and is not exhaustive. Additional duties may be required as and when the needs of the business or position dictate.