Customer Service Agent

Parkingeye’s Customer Service Team provide a professional best-in-class service to all our customers, whether internal, client or external. As a Parkingeye Customer Service Agent, you will represent the company by being the first point of contact our customers have dealing with their telephone enquiry using your training, telephony and customer service skills.

 

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Overview

Parkingeye’s Customer Service Team provide a professional best-in-class service to all our customers, whether internal, client or external. As a Parkingeye Customer Service Agent, you will represent the company by being the first point of contact our customers have dealing with their telephone enquiry using your training, telephony and customer service skills.

 

Key Duties & Responsibilities

  • Managing large amounts of calls in a timely and effective manner, while treating all customers
    to our high standards
  • Identifying customer needs
  • Researching customer problems using our internal back-office system
  • Providing the right solutions to customers
  • Recording accurate, timely and professional notes within the company systems to reflect all
    customer conversations using our internal back-office system
  • Meeting targets relating to the quality of conversations you have with customers
  • Patiently listening to callers and providing them with accurate, helpful guidance
  • Ensuring all calls are answered within the required SLA
  • Remaining up to date on the GDPR requirements of your role
  • Work with your Team Leader and management team to maintain best practice and continuous
    improvement
  • Attending training sessions to continuously improve your knowledge and performance
  • Escalating problematic issues that cannot be resolved to your Team Leader to improve services
    to our customers.

 

Formal qualifications and experience required:

  • A background in a customer service environment is desirable, this doesn’t have to be in a call
    centre environment
  • Demonstrating effective communication skills, especially listening, as that will allow you to ask
    better, more relevant, questions of customers
  • Empathy is important as you may be handling contacts from customers in difficult situations, so
    having natural empathy makes it much easier to build rapport with customers
  • An ability to multitask will prove vital, as you will have to switch between multiple systems
    while helping customers and switch channels frequently – from the phone to email, for
    example
  • Proficient IT skills, including sound knowledge of MS Office and database input

 

Personal Attributes/Skills

  • Demonstrating an interest in people and providing a great customer service
  • An interest in learning and continuous improvement
  • A problem-solving and can-do attitude
  • The ability to remain calm and polite when dealing with complaints or challenging clients
  • Ability to work both collaboratively with the team and as an individual
  • Being patient
  • Excellent telephone manner
  • Excellent communication skills both written and verbal
  • Be well organised and able to prioritise own workloads
  • Ability to work to deadlines and achieve targets
  • Be adaptable and flexible towards meeting the needs of the business
  • Customer-focused, show incredible interpersonal skills and have a genuine and positive
    attitude
  • Excellent attention to detail and admirable organisation skills in order to multi-task on a daily
    basis
  • You’ll show great initiative and be a highly supportive team member to help the wider team
  • Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace
    Collaboration, Nurture Trust and Drive Excellence

 

This Job Description is a guide only and is not exhaustive. Additional duties may be required as and when the needs of the business or position dictate.

Submit your CV

Known for superb performance and the utmost professionalism across the industry, the hard work and quality results we bring our clients wouldn’t be possible without the 350-strong team of dedicated employees that make up Parkingeye. Looking to join the ranks of a pioneering company that continues to grow year on year? You can get in touch regarding this role via the form – by doing so, you are agreeing to the recruitment privacy policy

Alternatively, you can email [email protected]

Strictly no recruitment agencies, please – any speculative CVs we receive from recruitment agencies will be classed as our property.