Claims Handler

Overview

We are looking for an experienced Claims Handler to work within Business Operations. The role encompasses a number of different tasks. A large part of the role concerns dealing with court paperwork, in addition to composing responses to various legal and non-legal arguments.

A successful applicant will also be required to brief external advocates, engage in mediation with motorists, and contact County Courts throughout England and Wales (as and when required). This will necessitate a detailed understanding of the relevant laws and the ability to apply them correctly.

We’re looking for candidates with relationship skills, a strong work ethic, the ability to learn and adapt to new information quickly, commercial understanding, drive, and adaptability. This role will require a good attention to detail, and the successful candidate will need to be proactive and organised. The successful candidate will also need strong literary skills and a good grasp of computer processes is essential.

 

Key Duties & Responsibilities

• Auditing each case individually and assessing whether or not it is suitable for a county court claim. This will include looking at a number of different factors.
• Manage your own pipeline of cases from audit to completion.
• Dealing with calls, correspondence and payments from motorists in relation to their court claim.
• Dealing with correspondence from the courts and ensuring that all case records are kept up to date.
• Undertaking legal research.
• Prepare routine correspondence.
• Preparing pleadings and court forms.
• Creating and monitoring possible instalment plans with motorists.
• Preparing responses on a case-by-case basis and briefing external advocates. This will need an understanding of the applicable laws and their relevance to each case. This could include drafting instructions to counsel.
• Analysing and providing a report on each court decision.
• Creating, developing and maintaining a close relationship with Parkingeye’s external advocacy service.
• Undertake any other duties as required, commensurate with the level of the post.
• Candidate must be able to work towards Court Deadlines.

 

Personal Attributes/Skills

• Excellent IT skills and the ability to produce own correspondence and documentation.
• A professional qualification/degree in Law preferred but not essential.
• Excellent interpersonal skills, with the ability to communicate confidently and professionally over the phone and face to face.
• Excellent time management and organisational skills and the ability to prioritise own workload.
• Experience in a similar role would be preferable, but not essential.
• Experience in dealing with the claim handling (pre-litigation) aspects of a file as well as being able to progress a claim through the litigation process.
• Adhoc duties as requested by the Enforcement Manager and contributing to the team effort.
• Knowledge of Civil Procedure Rules essential.
• Living the Parkingeye Blend Values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, Drive Excellence

 

This Job Description is a guide only and is not exhaustive. Additional duties may be required as and when the needs of the business or position dictate.