Claims Handler

We are looking for an experienced Claims Handler to work within Business Operations. The role encompasses a number of different tasks. A large part of the role concerns dealing with court paperwork, in addition to composing responses to various legal and non-legal arguments.

A successful applicant will also be required to brief external advocates, engage in mediation with motorists, and contact County Courts throughout England and Wales (as and when required). This will necessitate a detailed understanding of the relevant laws and the ability to apply them correctly.

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Overview

We are looking for an experienced Claims Handler to work within Business Operations. The role encompasses a number of different tasks. A large part of the role concerns dealing with court paperwork, in addition to composing responses to various legal and non-legal arguments.

A successful applicant will also be required to brief external advocates, engage in mediation with motorists, and contact County Courts throughout England and Wales (as and when required). This will necessitate a detailed understanding of the relevant laws and the ability to apply them correctly.

We’re looking for candidates with relationship skills, a strong work ethic, the ability to learn and adapt to new information quickly, commercial understanding, drive, and adaptability. This role will require a good attention to detail, and the successful candidate will need to be proactive and organised. The successful candidate will also need strong literary skills and a good grasp of computer processes is essential.

 

Key Duties & Responsibilities

  • Auditing each case individually and assessing whether or not it is suitable for a county court claim. This will include looking at a number of different factors.
  • Manage your own pipeline of cases from audit to completion.
  • Dealing with calls, correspondence and payments from motorists in relation to their court claim.
  • Dealing with correspondence from the courts and ensuring that all case records are kept up to date.
  • Undertaking legal research.
  • Prepare routine correspondence.
  • Preparing pleadings and court forms.
  • Creating and monitoring possible instalment plans with motorists.
  • Preparing responses on a case-by-case basis and briefing external advocates. This will need an understanding of the applicable laws and their relevance to each case. This could include drafting instructions to counsel.
  • Analysing and providing a report on each court decision.
  • Creating, developing and maintaining a close relationship with Parkingeye’s external advocacy service.
  • Undertake any other duties as required, commensurate with the level of the post.
  • Candidate must be able to work towards Court Deadlines.

 

Personal Attributes/Skills

  • Excellent IT skills and the ability to produce own correspondence and documentation.
  • A professional qualification/degree in Law preferred but not essential.
  • Excellent interpersonal skills, with the ability to communicate confidently and professionally over the phone and face to face.
  • Excellent time management and organisational skills and the ability to prioritise own workload.
  • Experience in a similar role would be preferable, but not essential.
  • Experience in dealing with the claim handling (pre-litigation) aspects of a file as well as being able to progress a claim through the litigation process.
  • Adhoc duties as requested by the Enforcement Manager and contributing to the team effort.
  • Knowledge of Civil Procedure Rules essential.
  • Living the Parkingeye Blend Values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, Drive Excellence

 

This Job Description is a guide only and is not exhaustive. Additional duties may be required as and when the needs of the business or position dictate.

Submit your CV

Known for superb performance and the utmost professionalism across the industry, the hard work and quality results we bring our clients wouldn’t be possible without the 350-strong team of dedicated employees that make up Parkingeye. Looking to join the ranks of a pioneering company that continues to grow year on year? You can get in touch regarding this role via the form – by doing so, you are agreeing to the recruitment privacy policy

Alternatively, you can email [email protected]

Strictly no recruitment agencies, please – any speculative CVs we receive from recruitment agencies will be classed as our property.