FAQ's

  • I have received a Parking Charge and would like to make payment, but I have lost the letter/do not know my reference number.

    If you are unable to locate your Parking Charge Reference, please contact us by filling in this form. Please include your full name, vehicle registration, date of the parking event and the location where the charge was incurred. Please note: any appeals or complaints sent to this email address will not be responded to.

  • Why have I received a Parking Charge?

    The car parks managed by Parkingeye have clear terms and conditions of parking, as detailed on the signage within the car park. If the terms and conditions are breached (e.g. overstaying a free period or not paying for your parking), then a Parking Charge will be issued. If you feel the Parking Charge has been incorrectly issued, we will consider any appeal.

    Please click here to pay or alternatively write to: PO Box 117, Blyth, NE24 9EJ

  • What is POPLA?

    Parking Charges issued in England and Wales are underpinned by The Protection of Freedoms Act (POFA) 2012 and the Parking on Private Land Appeals (POPLA) Service. The Act introduced the concept of ‘keeper liability’ for vehicles parked on private land, however, there had to be an independent appeals service to sit alongside the same, which is provided for by funding from the parking industry.

    That independent service is known as Parking on Private Land Appeals or POPLA. Assessors at POPLA determine appeals from those who have been issued with Parking Charges when parked on private land in England, Wales, Scotland and Northern Ireland. To be able to lodge an appeal with POPLA, the motorist must first have sent an appeal (‘representations’) to the operator who issued the Parking Charge and have had their appeal rejected. POPLA is independent of all parties to appeals, including the operator and the British Parking Association, as are the Assessors who make the determinations.

  • I want to appeal a Parking Charge?

    To appeal against a Parking Charge, either complete the on-line appeals form by clicking here or write to Parkingeye at PO Box 117, Blyth, NE24 9EJ, giving the reasons for the appeal and enclosing any supporting information, i.e. a receipt to prove expenditure at the location, a parking ticket etc. or alternatively click here to pay.