FAQ's

  • I have received documents from the county court/a debt recovery agency and would like to make payment but am having trouble locating the correct reference number

    Should you wish to make payment to Parkingeye, either via our website or through our payment line, you will be required to provide your 12 digit Parking Charge reference number; e.g. xxxxxx/xxxxxx. This reference can be found on all correspondence that has been issued to you and is also present on documents from debt recovery agencies, as well as within the ‘particulars of claim’ where legal action has been taken. Please note: the / character within your reference should be substituted with the * button when using our payment line.

  • I have received a Parking Charge and would like to make payment, but I have lost the letter/do not know my reference number.

    If you are unable to locate your Parking Charge Reference, please contact us by filling in this form. Please include your full name, vehicle registration, date of the parking event and the location where the charge was incurred. Please note: any appeals or complaints sent to this email address will not be responded to.

  • I have submitted an appeal and have not heard back. How long will it take for my appeal to be dealt with?

    Parkingeye endeavour to deal with appeals as swiftly as possible. In periods of high volumes, this can take up to 28 days. Once Parkingeye is in receipt of an appeal, the charge will be placed on hold and the charge value will remain at the level it was when the appeal was received until an appeals resolution is issued.

  • Does Parkingeye have a fair appeals process?

    Parkingeye has gained a vast amount of experience over many years of handling parking related appeals and the Parkingeye team lead the industry in this regard. Each appeal is individually assessed by a trained appeals assessor, who will review not only the site rules, but will apply a common sense approach.

  • Appealing a Parking Charge?

    To appeal against a Parking Charge, either complete the on-line appeals form by clicking here or write to Parkingeye at PO Box 117, Blyth, NE24 9EJ, giving the reasons for the appeal and enclosing any supporting information, i.e. a receipt to prove expenditure at the location, a parking ticket etc. or alternatively click here to pay.

  • How can the charge be enforceable if there is a reduction for early payment?

    The offer to reduce the amount of the Parking Charge for the first 14 days is not indicative of the fact that it should be considered a penalty and Parkingeye properly offers a 40% discount for 14 days, as per the British Parking Association (BPA) code of practice. In addition, as a matter of practicality, there are many commercial situations where a discount is offered for the early settlement of a contractual claim. HHJ Hegarty QC in the case of ParkingEye v Somerfield Stores (2011) stated that this was the case.

  • I am a blue badge holder, surely my vehicle is exempt from private parking rules?

    The Department for Transport's Blue Badge scheme for the disabled driver allows for blue badge holders to park in certain restricted areas for up to three hours (areas and times may vary depending upon the local authority). This concession applies to the public highway only and is not relevant on private land. In this regard, whilst some landlords provide preferential parking for blue badge holders, this is generally subject to the same terms and conditions found elsewhere in the car park, including any tariff payments that apply to users of the car park and/or any maximum stay period. To avoid confusion, you should always check the terms and conditions displayed on the signage on site.

  • Why have the DVLA provided Parkingeye with registered keeper details?

    As a member of the British Parking Association and the Approved Operator Scheme, Parkingeye is able to obtain the details for the registered keeper of a vehicle from the DVLA where that vehicle has been found to be in breach of the terms and conditions of parking in operation on site.

  • Are Parking Charges enforceable in Scotland?

    In the recent Scottish court case of Vehicles Control Services v Mackie [2017] A7/15 the Sheriff found the Defender, as the driver of the vehicle, to be in breach of contract and liable for the agreed sum of £24,500. The Defender, who had received multiple Parking Charges, disputed the claim on the basis that they believed Parking Charges to be illegal and unenforceable in Scotland. It was established that the Defender had ignored all of the Parking Charge Notices received out of principle. It should be noted that the Sheriff considered the Supreme Court’s Judgment in Parkingeye v Beavis [2015] UKSC 67 and commented that: “The charges are nothing more than a legitimate mechanism to create a potential revenue stream to meet costs that would otherwise be borne by the proprietors themselves and without which those services were unlikely to be viable. The Supreme Court touched on this in the “Parkingeye” case (Parkingeye Limited (Respondent) v Beavis (Appellant) UKSC 2015/0116 ) where Lords Neuberger and Sumption referred to the objectives of owners protecting parking amenity and funding it through user charges thus: “These two objectives appear to us to be perfectly reasonable in themselves”. I respectfully agree.”

  • Is the Parking Charge fair and reasonable?

    In terms of the amount of the Parking Charge, the Supreme Court judgment, along with the British Parking Association Code of Practice at paragraph 19.5, supports the level of Charge issued by Parkingeye. Within this judgment, Lord Neuberger and Lord Sumption note that, “The charge is less than the maximum above which members of the BPA must justify their charges under their code of practice” and Lord Hodge finds that, “…local authority practice, the BPA guidance, and also the evidence that it is common practice in the United Kingdom to allow motorists to stay for two hours in such private car parks and then to impose a charge of £85, support the view that such a charge was not manifestly excessive […] the fact that motorists entering the car park were given ample warning of both the time limit of their licence and the amount of the charge also supports the view that the parking charge was not unconscionable.”

  • Does Parkingeye have the authority to issue Parking Charges?

    Parkingeye is authorised by our clients to install signage setting out the terms and conditions of parking, issue Parking Charges for a breach of those terms and conditions, and to recover and retain these Parking Charges. Please note that Parkingeye is presented as the contracting party on the signage and the creditor within any correspondence sent to motorists.

  • How was a contract formed with the driver?

    The Parking Charges issued are levied on the basis of a contract with the motorist, which is set out via the signage at the site. The signage sets out the terms and conditions under which a motorist is authorised to park, be that by payment of the appropriate paid parking tariff or by parking within a limited stay period or similar, and that a Parking Charge will be payable if the conditions are not met. We ensure signage is ample, clear, visible and in line with the BPA (British Parking Association) Code of Practice, so as to ensure that the motorist is bound by the terms and conditions when they enter and remain at a site. All users of the site are obliged to follow these rules.