FAQ's

  • I would like to make a payment, but I am having trouble locating the correct reference number

    Should you wish to make payment to Parkingeye, either via our website or through our payment line, you will be required to provide your 12 digit Parking Charge reference number. This reference can be located on all correspondence that has been issued to you and is also present on documents from debt recovery agencies, as well as within the ‘particulars of claim’ (if legal action has been taken). Please note: If you are making a payment via our automated telephone line the forward slash (/) in the middle of the Parking Charge reference should be replaced with an asterisk (*) on your telephone keypad. Example: 123456/123456 will become 123456*123456

  • What will happen if I ignore the Parking Charge?

    If the Parking Charge is ignored and no payment is received, then further action could be taken which may include a referral to a Credit Reference Agency, the instruction of solicitors to secure immediate payment, a referral to debt recovery, or the issuance of court proceedings, all of which will incur further costs. If you wish to appeal a Parking Charge, we recommend you lodge an appeal as soon as you receive the Parking Change Notice.

  • Why is car park management required?

    Parkingeye manages car parks for landholders to ensure that motorists are adhering to the terms and conditions of parking. Maximum stay periods are commonly used by retailers to ensure that there is a regular turnover of spaces and so spaces are available for genuine customers. Similarly, car park management is required at paid parking sites to ensure that motorists are making full payment for parking in every instance. Parkingeye ensures that the car park terms and conditions are adhered to and that parking spaces are used correctly. Car park abuse is detrimental to landholders and Parkingeye provides a service that ensures the efficient and regulated use of car parks. The Supreme Court also found in ParkingEye v. Beavis (2015) UKSC67 that there was a clear commercial justification for the issue and enforcement of Parking Charges on private land.

  • Why have I received a Parking Charge?

    The car parks managed by Parkingeye have clear terms and conditions of parking, as detailed on the signage within the car park. If the terms and conditions are breached (e.g. overstaying a free period or not paying for your parking), then a Parking Charge will be issued. You can also find further information outlining why the Parking Charge was incurred displayed within the Parking Charge Notice.

  • I attempted to pay for parking and did not receive a ticket from the machine, is this a problem?

    A large number of car parks that Parkingeye manage are monitored using automatic number plate recognition (ANPR) cameras. It is not a requirement to display a ticket within your vehicle unless the signage states otherwise. Our systems link your transaction from the payment machine to your vehicle registration. With this in mind, you should always ensure that you enter your full and correct vehicle registration into the payment machine when purchasing a ticket. If you do not receive a ticket from one of our parking machines, it may be that your transaction was not completed correctly and as a result, your payment may not have been successful. In all cases we would advise that you read the terms and conditions of parking carefully as these can vary from one car park to another.

  • I regularly park on a car park managed by Parkingeye, is it possible to obtain contract parking or a season ticket for parking?

    Should it be possible to purchase either contract parking or a season pass within a car park managed by Parkingeye then all relevant information, including instructions about the necessary next steps, will be present on the signage within the car park.

  • I wasn’t the driver, therefore I will not be paying the Parking Charge. What will happen?

    Pursuant to Paragraph 9(2)(b) of Schedule 4 of the Protection of Freedoms Act 2012, the operator must inform the registered keeper that the driver of the vehicle is required to pay the Parking Charge in full. In addition, as the operator does not know who was driving the vehicle on the date of the parking event, the Act states that the registered keeper, if they were not the driver at the time, should inform the operator of the name and current postal address of the driver and pass the notice to them. The Act then goes on to state that if the parking charge has not been paid in full after 29 days, and the operator has not been provided with both the name and current address of the driver, then they have the right to recover any unpaid part of the parking charge from the registered keeper. This warning is given under Paragraph 9(2)(f) of Schedule 4 and is subject to the operator complying with the applicable conditions under Schedule 4 of that Act. Please note: The Protection of Freedoms Act 2012 is only applicable to Parking Charges issued in England & Wales.

  • Will the Parking Charge increase if I lose my appeal with POPLA?

    Should an appeal be lodged with POPLA, then you will have already lost your right to the early payment discount offered by Parkingeye. Should your appeal then be refused by POPLA, and in order to avoid any further action, you should pay the full outstanding Parking Charge amount within 14 days. Please note that payment should not be sent to POPLA.

  • My appeal has been rejected and I would like to appeal to POPLA, how do I do this?

    When an appeal is rejected by Parkingeye, the motorist is provided with the opportunity to appeal to POPLA. All information regarding how to lodge an appeal with POPLA (including the 10-digit verification code) is contained within the correspondence informing you that your appeal had been unsuccessful.

  • What is POPLA?

    Parking Charges issued in England and Wales are underpinned by The Protection of Freedoms Act (POFA) 2012 and the Parking on Private Land Appeals (POPLA) Service. The Act introduced the concept of ‘keeper liability’ for vehicles parked on private land, however, there had to be an independent appeals service to sit alongside the same, which is provided for by funding from the parking industry. That independent service is known as Parking on Private Land Appeals or POPLA. Assessors at POPLA determine appeals from those who have been issued with Parking Charges when parked on private land in England, Wales, Scotland and Northern Ireland. To be able to lodge an appeal with POPLA, motorists must first lodge an appeal with the operator who issued the Parking Charge and be provided with a POPLA verification code, which issued when the appeal is rejected. POPLA is independent of all parties to appeals, including the operator and the British Parking Association, as are the Assessors who make the determinations.

  • I am attempting to purchase time to park in a car park managed by Parkingeye, however the machine is out of order. Who should I contact?

    Should the machine be out of order, Parkingeye would advise contacting someone associated with the site directly, so they can inform us of any issues immediately. If no one is available, you can contact us by filling out the form here. Please note: Any appeals or complaints sent to this email address will not be responded to.

  • Is it possible to get a receipt when parking in one of Parkingeye’s car parks?

    Should you park in one of Parkingeye’s paid parking car parks, you should receive a ticket from the machine when purchasing time to park. This should display the amount of parking time that you have paid for. Alternatively, you may be required to make payment via the business that the car park serves; e.g at the hotel reception. If this is the case, we would recommend requesting an invoice or receipt from the site at the point of sale. If you have paid by phone, you may be able to obtain a receipt by logging into your PaybyPhone account.