Frequently Asked Questions

ParkingEye does not issue or collect Penalty Charges, fines or Excess Charges which are only relevant to on-street or civil enforcement area and enforced by police/traffic wardens or council civil enforcement officers under the Traffic Management Act 2004 or the Road Traffic Acts. This legislation is not applicable on private land. We can confirm, however, that ParkingEye has the authority to issue and enforce Parking Charge Notices, for contractual breach.

Further evidence, that ParkingEye’s Parking Charges cannot be viewed as penalties, can be found in ParkingEye v Beavis & Wardley [2014], Mayhook v National Car Parks and Fuller [2012], Combined Parking Solutions v Mr Stephen James Thomas [2008] and, in a case tested at High Court (ParkingEye v Somerfield Stores [2011]).

The Parking Charges issued for and on behalf of the landowner are levied on the basis of a contract with the motorist, set out via the signage at the site. The signage sets out the conditions under which a motorist is authorised to park, be that by payment of the appropriate paid parking tariff or by parking within a limited stay period or similar, and that a Parking Charge will be payable, if the conditions are not met. We ensure signage is ample, clear visible and in line with the BPA (British Parking Association) Code of Practice to ensure the motorist is bound by them when they enter and remain at a client site, so that all users of the site are obliged to follow these rules.

Case law, which has been tested in court, such as Vine v London Borough of Waltham Forest [2000] proves particularly useful in respect to the creation of a contract with the driver. This is again reiterated in Section 7.1 of the Department of Transport’s guidance on Section 56 and Schedule 4 of the Protection of Freedoms Act 2012. This provides strong evidence that if the signage and terms and conditions are sufficient it will be considered that the driver has entered into a contract to park on the land.

ParkingEye can confirm that it only operates on sites that are situated on private land, are not council owned and that ParkingEye has written authority to operate and issue Parking Charge Notices on all of its sites from the landowner.

It must also be noted that any person who makes a contract in his own name without disclosing the existence of a principal, or who, though disclosing the fact that he is acting as an agent on behalf of a principal, renders himself personally liable on the contract, is entitled to enforce it against the other contracting party. (Fairlie v Fenton (1870) LR 5 Exch 169). It follows that a lawful contract between ParkingEye and the motorist will be enforceable by ParkingEye as a party to that contract.

ParkingEye firmly believes that its Parking Charges are fair and reasonable, ParkingEye’s Parking Charges are in line with the British Parking Association guidelines, and have been tested at the Court of Appeal. A charge of £75 was found by HHJ Hegarty QC in the case of ParkingEye v Somerfield Stores (2011) to be a reasonable charge, by which the motorist (when exceeding the specified time limit) would be contractually bound.

A charge of £85 was found to be reasonable and justifiable in ParkingEye v Beavis & Wardley [2014].

Registered keeper details are provided to ParkingEye by the DVLA when a vehicle has been parked in breach of the Terms and Conditions of a private car park. In order to be able to request this information ParkingEye is a member of the British Parking Association's Approved Operator Scheme.
The Department for Transport's Blue Badge scheme for the disabled driver allows for holders of the permit to park in certain restricted areas for up to three hours (areas and times may vary, depending upon the local authority). This concession applies to the public highway only, and is not relevant on private land. Whilst some landlords do provide preferential parking for blue badge holders, this parking is generally subject to the same terms and conditions as found elsewhere on the car park, and is sometimes charged for on the same tariff as other users of the car park. To avoid confusion, you should always check the terms.
The offer to reduce the charge for the first 14 days is not indicative of the fact that it should be considered a penalty. As a matter of practicality there are many commercial situations where a discount is offered for the early settlement of a contractual claim. HHJ Hegarty QC in the case of ParkingEye v Somerfield Stores (2011) stated that this was the case.
To appeal against a Parking Charge, either complete the on-line appeals form by clicking here or write to ParkingEye at PO Box 565, Chorley, PR6 6HT, giving the reasons for the appeal and enclosing any supporting information, i.e. a receipt to prove expenditure at the location, a parking ticket etc. or alternatively click here to pay.
ParkingEye has gained a vast amount of experience over many years of handling parking related appeals and the ParkingEye team lead the industry in this regard. It goes without saying that each appeal is individually assessed by a trained appeals assessor, who will review not only the site rules, but will apply a common sense approach – We are all human after all.
ParkingEye endeavour to deal with appeals as swiftly as possible. In periods of high volumes this can take up to 28 days. Once ParkingEye is in receipt of an appeal the charge will be placed on hold and the charge value will remain at the level it was when the appeal was received until the appeal has been dealt with
Should you wish to make payment to ParkingEye via our website or through our payment line, you will be required to provide your 13 digit Parking Charge reference number. This reference can be found on all previous correspondence that has been issued to you and is also present on documents from debt recovery agencies and within the particulars of claim if a county court claim has been issued. Please note: when using our payment line, any non-numeric characters should be substituted with the * button.
Should you park in one of ParkingEye’s paid parking car parks, you should receive a ticket from the machine when purchasing time to park. This should outline the amount of parking that you have paid for. However it may be the case within some of our car parks that payment is made via the business that the car park serves. If this is the case, we would advise requesting an invoice or receipt at the point of sale from the site directly. If you have paid by phone you may be able to get a receipt for parking payments by logging into your PaybyPhone account on a desktop computer.
The Protection of Freedoms Act 2012 also introduced the concept of 'keeper liability' for vehicles parked on private land. However, for this, there had to be an independent appeals service, provided by funding from the parking industry. That independent service is known as Parking on Private Land Appeals or POPLA.

Assessors at POPLA determine appeals from those who have been issued with parking charge notices, in respect of vehicles parked on private land. The motorist must first have made their case (‘representations’) to the operator who issued the parking charge notice and have had their representations rejected.

POPLA is independent of all parties to appeals, including the operator and the British Parking Association, as are the Assessors who make the determinations.

When an appeal is rejected by ParkingEye, the opportunity to appeal to POPLA is provided. All details on how to lodge an appeal to POPLA can be found within our correspondence informing you that your appeal has been unsuccessful. Please note: you are only eligible to make an appeal to POPLA for parking events that have taken place in car parks located in England and Wales.
You will have already lost your right to the early payment discount offered by ParkingEye and be liable for the full cost of the parking charge notice. If your appeal is refused, in order to avoid any further action you should pay the full parking charge within 14 days. Do not send any payment to POPLA.
Paragraph 9(2)(b) of schedule 4 of the Protection of Freedoms Act 2012, states for parking events in England & Wales that the operator must inform the registered keeper that the driver of the motor vehicle is required to pay the parking charge in full. It also notes that, as the operator does not know the driver’s name or current postal address, the registered keeper, if they were not the driver at the time, should inform the operator of the name and current postal address of the driver and pass the notice to them.

The Act also warns that if, after 29 days, the parking charge has not been paid in full and the operator does not know both the name and current address of the driver, they have the right to recover any unpaid part of the parking charge from the registered keeper. This warning is given under Paragraph 9(2)(f) of Schedule 4 of the Protection of Freedoms Act 2012 and is subject to the operator complying with the applicable conditions under Schedule 4 of that Act.

Should the option to purchase contract parking or a season pass be available within a car park managed by ParkingEye then all relevant information, including instruction on the steps that you need to take to obtain contract parking will be present within the signage within the car park.
A large number of car parks that ParkingEye manage are monitored using automatic number plate recognition cameras, it is not a requirement to display a ticket within your vehicle. Our systems link your transaction from the payment machine to your vehicle registration. With this in mind, we would always recommend that when purchasing time to park that you ensure that you enter your full and correct vehicle registration into the payment machine when purchasing a ticket. If you do not receive a ticket from one of our parking machines it may be the case that your transaction was not completed correctly and as a result, your payment may not have been successful. In all cases we would always advise that you read the terms and conditions of parking carefully as these can vary from one car park to another.
The car parks under management by ParkingEye have clear terms and conditions for parking, as detailed on the signage within the car park. If the terms and conditions for parking are breached, i.e. overstaying a free period, not paying for your parking etc., a Parking Charge will be issued. If you feel the Parking Charge has been incorrectly issued, we will gladly consider any appeal.

Please click here to pay or alternatively write to: PO Box 565, Chorley, PR6 6HT

ParkingEye manages car parks for landholders to ensure that motorists are paying for their use of parking spaces, as renting parking spaces is a business like any other, or that free time limits are being adhered to, which are commonly used by retailers to ensure that there is a regular turnover and availability of parking spaces for their genuine customers. ParkingEye ensures that the car park terms and conditions are adhered to and that the parking spaces are used correctly. Car park abuse is detrimental to landholders, and ParkingEye provides a service that ensures the efficient and regulated use of car parks.
Unfortunately ParkingEye have to issue thousands of County Court Claims each month to recover unpaid Parking Charges - Take appropriate action and do not ignore the Parking Charge.