Pay your Parking Charge

If the Parking Charge is ignored and no payment is received, then further action could be taken which may include a referral to a Credit Reference Agency, the instruction of solicitors to secure immediate payment, a referral to debt recovery, or the issuance of court proceedings, all of which will incur further costs.

If you wish to appeal a Parking Charge, we recommend you lodge an appeal as soon as you receive the Parking Charge.

Parkingeye does not issue or collect Penalty Charges, fines or excess charges, which are only enforced by police, traffic wardens or civil enforcement officers under the Traffic Management Act 2004 or the Road Traffic Acts. However, Parkingeye does have the authority to issue and enforce Parking Charges for contractual breaches on private land. This was confirmed by the Supreme Court in the precedent setting case of ParkingEye v Beavis (2015) UKSC 67.

For more information concerning this judgment, please visit here.

Should you wish to make payment to Parkingeye, either via our website or through our payment line, you will be required to provide your 12 digit Parking Charge reference number. This reference can be located on all correspondence that has been issued to you and is also present on documents from debt recovery agencies, as well as within the ‘particulars of claim’ (if legal action has been taken).

Please note: If you are making a payment via our automated telephone line the forward slash (/) in the middle of the Parking Charge reference should be replaced with an asterisk (*) on your telephone keypad.

Example: 123456/123456 will become 123456*123456

Pursuant to Paragraph 9(2)(b) of Schedule 4 of the Protection of Freedoms Act 2012:

The operator must inform the registered keeper that the driver of the vehicle is required to pay the Parking Charge in full. In addition, as the operator does not know who was driving the vehicle on the date of the parking event, the Act states that the registered keeper, if they were not the driver at the time, should inform the operator of the name and current postal address of the driver and pass the notice to them. The Act then goes on to state that if the parking charge has not been paid in full after 29 days, and the operator has not been provided with both the name and current address of the driver, then they have the right to recover any unpaid part of the parking charge from the registered keeper.

This warning is given under Paragraph 9(2)(f) of Schedule 4 and is subject to the operator complying with the applicable conditions under Schedule 4 of that Act.

Please note: The Protection of Freedoms Act 2012 is only applicable to Parking Charges issued in England & Wales.

If you are unable to locate your Parking Charge Reference, please contact us by filling in this form. Please include your full name, vehicle registration, date of the parking event and the location where the charge was incurred.

Please note: any appeals or complaints sent to this email address will not be responded to.

Should you wish to make payment to Parkingeye, either via our website or through our payment line, you will be required to provide your 12 digit Parking Charge reference number; e.g. xxxxxx/xxxxxx. This reference can be found on all correspondence that has been issued to you and is also present on documents from debt recovery agencies, as well as within the ‘particulars of claim’ where legal action has been taken.

Please note: the / character within your reference should be substituted with the * button when using our payment line.

The offer to reduce the amount of the Parking Charge for the first 14 days is not indicative of the fact that it should be considered a penalty and Parkingeye properly offers a 40% discount for 14 days, as per the British Parking Association (BPA) code of practice.

In addition, as a matter of practicality, there are many commercial situations where a discount is offered for the early settlement of a contractual claim. HHJ Hegarty QC in the case of ParkingEye v Somerfield Stores (2011) stated that this was the case.

Parkingeye is authorised by our clients to install signage setting out the terms and conditions of parking, issue Parking Charges for a breach of those terms and conditions, and to recover and retain these Parking Charges.

Please note that Parkingeye is presented as the contracting party on the signage and the creditor within any correspondence sent to motorists.

As a member of the British Parking Association and the Approved Operator Scheme, Parkingeye is able to obtain the details for the registered keeper of a vehicle from the DVLA where that vehicle has been found to be in breach of the terms and conditions of parking in operation on site.