Motorists surveyed by the AA in July 2017 have made their feelings clear about the current parking payment methods available to them across the UK.<\/p>\n
Most car parks in the UK that offer an alternative to cash payments provide the option to pay for parking by phone. This is useful to those who don\u2019t have the correct change, however it is not without its downsides for the majority of those surveyed.<\/p>\n
The survey showed that almost three-quarters of people would actually leave a car park without an alternative to phone payments, as they find the process of paying by phone difficult and time-consuming.<\/strong><\/p>\n Motorists complain to us about having to wait in queues to pay, especially in inclement weather, or, each time they park having to log in to or even re-register for their online account and remember location details when paying by phone.<\/p>\n The AA have shown that other frustrations include machines not taking the new pound coin that was introduced in March this year, as well as the process of paying by phone being inconvenient and difficult.<\/p>\n According to the AA, most drivers don\u2019t have a preference for a particular payment method, however, they do require the method to be easy above all else, which is why the most popular method is still cash.<\/p>\n To help the customer experience on Parkingeye managed sites, we currently offer a range of payment methods including cash, card and pay by phone and we are also now able to improve things further!<\/strong><\/p>\n