Undeniably, finding a perfect technical solution will transform the experience for both your users and internal teams alike but it\u2019s also worth investing time to ensure you\u2019re aligning with an organisation you can trust and who will deliver a service in line with your values. Here, we discuss the key factors that really matter when picking your perfect partner.<\/p>\n
No solution, whatever the cost, is worth a dime if you can\u2019t rely on it. There are a number of aspects which help deliver a strong solution – whether that\u2019s high-quality equipment, high \u2018up-time\u2019, flexible staffing levels, market-leading SLA\u2019s, a responsive account team or infrastructure resiliency should the worst happen. Business continuity is the key here.<\/p>\n
Whether you\u2019re a blue-chip enterprise business with a huge estate or a small independent surface site with 15 spaces, you need to know your solution is robust and can weather whatever life throws at it, from IT bugs and hardware failures to snow and vandalism. If you\u2019re taking ANPR<\/a> cameras across your estate, take the time to ask about testing, maintenance and which software technology is used. You\u2019re looking for a team who proactively monitor both the equipment and the resulting statistics to ensure someone will notice in the event that something isn\u2019t as it should be \u2013 remember, if your business is generating revenue from parking, if payment machines go down, so too does your bottom line. Camera up-time and first-time resolution rates are good benchmarks for quality and ANPR should run 24 hours a day, 7 days a week, 365 days a year for instance.<\/p>\n A provider of some scale could offer greater resiliency simply through UK-wide coverage<\/a>, allowing them to flex resources as and when required to deliver a level of responsiveness which competitors may struggle to match. What\u2019s more, anyone with regionally based maintenance engineers and hubs could potentially offer much faster resolution times and make access to equipment far more efficient. Certainly, something to bear in mind.<\/p>\n Parking is now a highly technical operation, or it should be. Don\u2019t underestimate the value in choosing a provider who is not only equipped to analyse multiple data points in real-time, but also demonstrate a solid ability to turn all that information (from cameras, payment machines and so on) into accurate, actionable insights<\/a> which can really improve the way you work. Furthermore, it\u2019s also a good idea to clarify that your data is held on a secure server with the ability to scale up as necessary otherwise there\u2019s a danger information may be lost as rack space becomes contended.<\/p>\n